ibc22 Privacy Policy

ibc22 ("we", "platform") is an operator of an online sports betting and casino platform operating under international licensing. This Privacy Policy explains how we collect, process, store, use and protect your personal information as a user or visitor to our website at ibc22.one.

This policy applies to all users who register an account, make deposits or withdrawals, contact the support team, or simply visit our website. We encourage you to read this policy periodically as we may update it from time to time.

This policy is written in Bahasa Melayu and English. Should there be any discrepancy between the two versions, the English version will serve as the official reference.

In operating the platform, ibc22 may collect various types of personal information depending on your interactions with us:

• Account Registration Information: Full name, date of birth, mobile phone number, email address, and encrypted password.
• Identity Verification Information: A copy of your MyKad or valid identification document, and a selfie for facial verification to comply with Know Your Customer (KYC) requirements.
• Financial Information: E-wallet account details (Touch 'n Go, ShopeePay), DuitNow information, bank account numbers for FPX processing, and crypto wallet addresses (USDT, BTC, ETH).
• Platform Activity Data: Betting records, deposit and withdrawal transaction history, game session logs, and game preferences.
• Technical Information: IP address, device type, operating system, web browser, cookie data, and access times.
• Communications: Live chat logs, emails to customer support, and feedback you send to us.

ibc22 uses your personal information for legitimate purposes limited to the following needs:

• Creating and managing your user account on the platform.
• Processing deposit and withdrawal transactions securely.
• Conducting identity verification (KYC) and anti-money laundering (AML) checks in line with international licensing requirements.
• Providing effective 24/7 customer support in Bahasa Melayu and English.
• Sending transaction notifications, platform updates, and relevant promotional information (subject to your preferences).
• Detecting and preventing fraud, account misuse, and activities that violate our Terms and Conditions.
• Supporting responsible gambling practices, including monitoring betting patterns for user protection purposes.
• Fulfilling legal and regulatory obligations under the licensing we hold.

ibc22 does not sell or rent your personal information to any third party. However, we may share information in certain limited situations:

• Service Providers: Companies we engage to provide technical services such as payment processing, identity verification, and server infrastructure — all of these parties are bound by strict confidentiality agreements.
• Relevant Authorities: If required by law or a valid court order, we may need to disclose information to the relevant authorities.
• Game Providers: Technical data required to run games properly may be shared with game developers we work with, within the necessary scope only.

We implement multiple layers of security to protect your personal information from unauthorised access, modification, disclosure or destruction:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Password storage using one-way hashing methods that cannot be decrypted.
• Layered access controls where only authorised staff can access sensitive data.
• Continuous system monitoring to detect any unusual activity.
• Regular security audits to ensure our systems remain up to date.
• Two-factor authentication (2FA) available for user accounts as an additional layer of protection.

While we take all reasonable steps, no system is 100% guaranteed. We encourage you to use a strong password and not share your login details with anyone.

ibc22 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device when you visit our website.

We use several categories of cookies:

• Essential Cookies: Required for the basic functions of the platform such as login session verification and transaction security. Cannot be disabled.
• Functional Cookies: Store your preferences such as language, display layout and account settings to provide a more personalised experience.
• Analytical Cookies: Help us understand how users interact with the platform so we can make continuous improvements.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the platform.

As an ibc22 user, you have the following rights regarding the personal information we hold:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You may request that we correct information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request deletion of your personal data, subject to legal obligations that require us to retain it.
• Right to Restrict Processing: You may request that we limit how we process your data in certain circumstances.
• Right to Object: You can object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You can request your data in a machine-readable format to be transferred to another provider.

To exercise any of the rights above, please contact our 24/7 support team via live chat or email. We will process your request within a reasonable time.

ibc22 retains your personal information for as long as your account is active or as long as needed to provide services to you. After account closure, we will retain certain data for a set period to meet legal obligations, resolve disputes, and enforce our agreements.

Specifically:

• Financial transaction records are retained for the period required by international financial regulations.
• Communication records with customer support are retained for audit and service improvement purposes.
• Technical log data is retained for a limited period for security and debugging purposes.

Once the retention period ends, data will be securely deleted or anonymised so that it can no longer be linked to you.

The ibc22 platform is strictly for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21.

If we find that personal information from someone under the age of 21 has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.

ibc22 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via:

• A notification within the platform when you next log in.
• An email to the address registered to your account.
• An update to the "Effective" date at the top of this document.

Continued use of the platform after such changes will be considered your acceptance of the updated policy. If you do not agree with the changes, please contact us or close your account before the amendment takes effect.